Service Promise
We At The Metropolis we like to build lasting relationships, with a thorough consultation regarding the salon services our promise is strive for the excellence you deserve, when you follow our recommendations including home care recommendations, complementary adjustments as offered within 2 weeks from the date of the original service. We do not offer refunds on salon services.
Booking Policy
The Metropolis appreciates seeing you! However when that last-minute cancellation or no show occurs this takes away the opportunity for our team to remain productive, for these circumstances a booking policy, will apply.
We kindly request 24 hours notice for any cancellation or changes to your service scheduled.
If you are RUNNING LATE?
If a guest is more than 10 minutes late they may be asked to reschedule or see another stylist if available. Please call ahead to make sure your appointment can still be accommodated.
LAST MINUTE CANCELLATION OR NO SHOW?
1st Time – It’s on Us. We understand, we all get busy and forget.
2nd Time – 50% due.
3rd Time – 100% due.
4th Time – We hope we see you again
You can either be a walk-in or pay in full at the time of your appointment being scheduled.
Appointments which require an extensive period of time require a 50% non-refundable deposit at the time of booking, the deposit will go toward your service. If the appointment is changed or canceled with less than 48 hours’ notice, the deposit is redeemed and another deposit will be required to re-schedule your appointment.
These appointments will include,
Corrective Color
Hair Extensions
Keratin Treatments
Privacy Policy
Information collected from this website is only used if we need to contact you for further information regarding your inquiry. We greatly appreciate your cooperation in providing us with correct contact information.
Gift Card Policy
Gift Cards must be present to be used. Gift Cards may not be returned, may not be redeemed for cash, nor used to purchase another gift card. Service prices are subject to change. The Metropolis is not responsible for lost, stolen, or forgotten cards.
Returns and Warranties
All products purchase at The Metropolis may be exchanged for other product carried by us, no product is eligible for a return. All professional tool sales are final and do not qualify for returns or exchanges. Please follow original manufacture instructions on registering tools for warranties on possible repairs, returns, or exchanges with original manufacturer.
Payments
The Metropolis accepts various forms of payment including, cash, check, credit and debit cards, Visa, Mastercard, Discover, American Express.
Child Safety
For the Safety and comfort of your children, yourself, and our guests, we appreciate your support and understanding of our guidelines regarding children in the salon. Please make all necessary child care arrangements prior to your visit. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally devastating to your family. Guests who do not abide by our safety policies may be asked to reschedule their appointment.
Children are welcome on in the salon when receiving a service.
Because we use hot tools, sharp instruments, and chemicals on the salon floor, we ask that no children are present unless they are receiving a service. This is for your child’s safety and protection. This includes children in strollers, carriers, or in your lap. Our primary concern is for your child’s welfare.
Supervised children and/or babies in strollers/carriers must stay in our seating area, keeping noise levels to a respectable minimum.
Out of respect for other guests we ask that all disruptive children (loud talking, games, crying infants) be taken elsewhere until the noise subsides.
Any gaming systems or other electronic devises are to be used with head phones to keep the noise level at a respectable minimum.
Safety Policy
Updated July 2021
The existing safety protocols continue to require services to be a bit different than we are all used to. We want to outline some of the safety procedures we, have set in place until we receive further guidance from our local and state health officials.
Upon entry each unvaccinated guest should wear the mask they wish to wear during their service. Keep in mind, in order for your stylist to access all areas of their “canvas,” the mask should attach securely behind the ears. Masks should cover both your nose and mouth during your entire visit.
Vaccinated guests have the option of wearing a mask.
We have an exceptionally strong sanitation protocol already in place by following the TN State Board of Cosmetology regulatory safety requirements; and we also maintain an account with a commercial cleaning company and use them to clean and spray disinfectant and “green” commercial grade sanitizers while keeping in line with our core principals as a truly Eco friendly salon.
We disinfect each styling station and tools between each guest reservation. As always, all capes, towels, etc. are cleaned and sanitized after each use.
We are operating at full capacity and reservations are in high demand. Please be respectful of your stylist and our other guests by arriving a few minutes early or changing your reservation in advance. If you are uncomfortable keeping your reservation, please call or email us to reschedule. We acknowledge and appreciate all concerns, but our cancellation policy is in full effect. Restrictions vary, please see cancellation policy for additional information.
Children who are not receiving a service are not permitted in the salon.
Children who are not receiving a service are permitted in the waiting area as long as there is an additional parent/guardian present. Please see our Child Safety Policy for additional safety information regarding reservations for the entire family.
The Metropolis reserves the right to modify their Booking Policy without advance or written notice
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